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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Do your products work with 64 bit editions of Microsoft Windows? |  |
| Our range of software is compatible with both 32 and 64 bit editions of Microsoft Windows. |
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| Why am I experiencing problems printing to Pre-Cut Paper with your software? | |
| We recommend that you follow these instructions for printing to Pre-Cut Paper including Avery Labels, if you still have problems after following these instructions please contact us for further help:Calibrate paper alignme |
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| Which operating systems are compatible with your software? |  |
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Our software is compatible with 32 and 64 bit editions of Microsoft Windows 10 and 11
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| Do you offer bundles of your software at discounted prices? | |
| We offer a discounted bundle with great savings, please visit www.My-Software.co.uk |
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| Where can I download more background artwork? | |
| You can download additional backgrounds from within our software, with many more backgrounds being added on a regular basis. |
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| What type of personalised gifts can we create using your software? | |
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Each software product varies on the personalised gifts it can create due to size, however you can see a full range of personalised gifts that can be created by CLICKING HERE. |
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| Why when printing do I just get a blank or black page? | |
| Please lower the DPI quality on the Print ribbon.We also recommend disabling any Advanced/Photo Enhancement options in your printer settings and downloading the latest printer drivers from the printer manufacturers website. If the problems persi |
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| Why am I being told my serial number is invalid? | |
| Please make sure you are entering the serial number exactly as supplied for the appropriate software product, if the problem persists please contact us for further help. |
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| How can I retrieve my lost serial numbers? |  |
| If you have lost your serial number(s) you can retrieve them from http://www.my-software.co.uk/retrieve-lost-serial-numbers.phpIf you have changed your email address ple |
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| Nothing appears when I run your software? | |
| Please close all system tray applications and try again, if the problems persist, please submit a support ticket at www.My-Help.co.uk |
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| Unable to connect to the internet when downloading formats, images etc. | |
| Unable to connect to the internet when trying to download formats etc. is caused by your firewall not allowing our software access to the internet, please change your firewall configuration to allow full access to our software.If the problems pe |
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| An error occured whilst checking for a newer version | |
| "Error occured whilst checking for a newer version" is caused by your firewall not allowing our software access to the internet, please change your firewall configuration to allow full access to our software.If the problems persist, pl |
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| I am having problems activating my software | |
| Please visit the Troubleshooter section for a full step by step guide on activation problems and solutions. |
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| Do I receive FREE UPGRADES for life when I purchase your software? | |
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You will receive FREE SUPPORT & UPGRADES for 1 year for all software you purchase, allowing you to receive technical support and download the latest versions which include the latest features, bug fixes, database updates, formats, styles & im |
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| What is software activation? | |
| Software activation allows us to protect our software from piracy.During activation, the software product creates a unique hardware identification that represents the configuration of the computer at the time of activation. The hardware identifi |
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| How do I fix: Program will not run while system debuggers are active? | |
| If you are receiving the following error message:For security purposes, this program will not run while system debuggers are active. Please remove or disable the system debugger before trying to run this program again.Open INTER |
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| How do I fix: Archive Integrity Check Failed when installing software? | |
| If you are seeing "Archive Integrity Check Failed" when installing our software then delete your internet cache and re-download the software, you can find out how to do this within the help of your browser. If the problem persists please cont |
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| How do I fix: Illegal System DLL Relocation | |
| If you are seeing:Illegal System DLL RelocationThe system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\Windows\System32\Hhctrl |
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| How do I fix: Failed to retrieve printer properties, DeviceName: '********', PrinterName: '********' on 64 bit editions of Microsoft Windows | |
| If you are seeing "Failed to retrieve printer properties, DeviceName: '********', PrinterName: '********'" when running our software on 64 bit editions of Microsoft Windows then please |
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| Why does the software intermittently shut down? | |
| Please close all system tray applications and try again, if the problems persist, please submit a support ticket at www.My-Help.co.uk |
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| Why am I experiencing problems printing to Icing Paper with your software? | |
| We recommend that you follow these instructions, if you still have problems after following these instructions please contact us for further help:Calibrate paper alignment by clicking PAPER ALIGNMENT on the Print ribbon an |
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| Why does your software sometimes not let me enter a date? | |
| This can happen if for example the date is currently 06/11/2008 and you then try to enter 31 over the top of 06 as November does not have 31 days, so in these circumstances you would either have to choose the date using the drop down calender or change |
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| What extra features do I get if I upgrade to the Professional Editions? | |
| After upgrading to our professional editions you are able remove our branding or replace our branding with your own custom branding, this is ideal for businesses who do not want their customers to see our branding such as below: |
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| How many computers can I install and use the software on? | |
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Each license (serial number) can be used by a single person on up to 2 computers (eg. desktop & laptop). If you would like to upgrade your license(s) to cover further installations or additional users please contact us for a competitive quote. |
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| Are your products compatible with User Account Controls (UAC)? | |
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All of our software is compatible with 32 and 64 bit editions of Microsoft Windows 10 and 11 User Account Controls; and for added security all of our software is digitally signed for integrity and authenticity.For further information on User A |
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| Why does Sophos Anti-Virus say that your downloads have a virus? | |
| Sophos Anti-Virus reports a false positive, a false positive occurs when the program mistakenly flags an innocent file as being infected. We recommend contacting Sophos for a solution to this problem.We guarantee that all of our software is |
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| Why does TrendMicro Anti-Virus say that your downloads have a virus? | |
| TrendMicro Anti-Virus reports a false positive, a false positive occurs when the program mistakenly flags an innocent file as being infected. We recommend contacting TrendMicro for a solution to this problem.We guarantee that all of our sof |
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| Do I require an internet connection to use your software? | |
| Our software only requires an internet connection for product activation, once you have activated our software then an internet connection is no longer required. |
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| When printing why does your software not print to the edge of the paper? | |
| If your printer supports borderless printing, then you must change this setting within your printer properties. Once you have changed this setting, then our software will print to the edge of the paper. You can do this from within our software by cli |
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| Do you have a forum where I can meet other users of your personalised gift making range of software? | |
| Our forum is located at http://www.my-software.co.uk/forum, it is FREE to join and it is a great place to meet other users and to discuss our range of products. |
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| Do I need to cut out the shapes after I have printed them? | |
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If you use Pre-Cut Paper Inserts available by CLICKING HERE you do not need to cut out the shapes after printing as you can simply Print, Peel & Insert
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| My system crashed, so how do I re-install the software I bought from you? | |
| You can download the latest versions of our software from http://www.my-software.co.uk/trials.php, and then enter your serial number(s) to re-activate the product(s).If you have lost your ser |
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| How do I upgrade my software to the latest versions? | |
| You can upgrade your software to the latest versions by clicking Check for Update from within the software, however if you experience any issues please download the latest versions from http://www.my-so |
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| How often do you update your databases for products such as On This Day in History? | |
| We are proud to be one of the few companies in the world who regularly update our databases with the latest news and information, unlike many of our competitors who only update their databases based upon the previous year. |
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| Do you offer trial versions of your software? | |
| The products available for purchase on our website are downloadable, fully-functional (except for watermark), and try-before-you-buy. We provide free trial periods to let you fully evaluate our products before you make a purchase decision. |
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| Why am I being told I need to extend my support & upgrades subscription? | |
| You will receive FREE SUPPORT & UPGRADES for 1 year for all software you purchase, allowing you to receive technical support and download the latest versions which include the latest features, bug fixes, database updates, formats, styles & imag |
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| Are your products compatible with Microsoft Windows 10 and 11? | |
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All of our software is compatible with 32 and 64 bit editions of Microsoft Windows 10 and 11; and unlike many of our competitors our software is:compatible with Microsoft Windows 10 and 11 User Account Controls (no need to disable and com |
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| How do I fix: Could not connect to activation server | |
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Please check you have an internet connection and if your connection has a proxy make sure you manually specify your proxy as at this time our software does not support automatic configuration
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| What are the minimum system requirements to use your software? | |
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Minimum system requirements for use of our software are as follows:Microsoft Windows 10Internet connection for product activation* and downloading of additional content800 x 600 monitor resolution1GB RAM |
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| How can I save my design as an image for use on a website to promote my personalised gifts? | |
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You can save your designs as an image for use on a website to promote gifts created using our range of personalised gift making software as follows:If you are using Create A Gift, Create A Cake, Alphabet Names, Novelty Number Plates or Creat |
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| How do I reset the software to the default settings? | |
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Please follow the steps below to reset the default settings of any of our software products:Within Windows 10 and 11 the directories are located at:C:\Users\{Username}\AppData\Roaming\www.My-Software.co.ukWhere {Userna |
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| Is your range of personalised gift making software easy to use? | |
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Our range of personalised gift making software is very easy to use and with a little practice you will be up and running in no time creating amazing gifts for friends and family or you could even start your own personalised gift making business which is |
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| Can we add our own logos and designs? | |
| Our Create A Gift, Create A Plate, Create A Cake, Create A Clock, Alphabet Names and Novelty Number Plates are very flexible and allow you to add images, simply import the image, then drag & drop. |
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| Do you have any other personalised gift making software products? | |
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We have a large range of personalised gift making software available from www.My-Software.co.uk with many more products in development.
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| How to download an older version of our software released during your upgrades & support subscription period | |
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If you do not wish to extend your upgrades & support subscription you can download an older version of our software released during your upgrades &
support subscription period by "Clicking Here" as highlighted below, however older ve |
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| Do your products work on computers running macOS? | |
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Our software has been designed for Microsoft Windows, however if you would like to use our products on computers running the macOS (Apple) operating system you can install Parallels Desktop allowing you to use Microsoft Windows software including our aw |
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| How do I fix: Microsoft Visual C++ Runtime Library - Runtime Error! | |
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If you are receiving the following error message:Microsoft Visual C++ Runtime Library - Runtime Error!Uninstall the application, reboot your computer, download the latest version from our website, instal |
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| Norton Internet Security incorrectly reports the software is not safe and has been removed | |
| Norton Internet Security incorrectly detects that our software installers are unsafe and then removes the files, please navigate to the Quarantine area of Norton Internet Security and recover the file.Our software is scann |
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| How do I fix: Activation Error 00008:07... | |
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"Activation Error: 00008:07..." can be resolved by removing products which block our software from reading from the Microsoft Windows registry.
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| How do I fix: Activation Error 00009:07... | |
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"Activation Error: 00009:07..." can be resolved by removing products which block our software from writing to the Microsoft Windows registry.
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| How do I fix: Activation Error 00010:07... | |
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"Activation Error: 00010:07..." can be resolved by removing products which block our software from deleting entries in the Microsoft Windows registry.
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| How do I fix: Activation Error #####:07... | |
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"Activation Error: #####:07..." can be resolved by following https://www.my-help.co.uk/staff/index.php?_m=knowledgebase&_a=editquestion&kbarticleid=68 |
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| Why is the background printing as solid black? | |
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Please install https://support.microsoft.com/en-us/topic/servicing-stack-update-for-windows-10-version-2004-and-20h2-january-12-2021-c8a86bf7-6d49-b7fe-4369-44b1429b33cf update from Microsoft and reboot your computer to resolve an issue with printing bl |
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| Are your products compatible with Microsoft Windows 7, 8 and 8.1? | |
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Are software is not compatible with Microsoft Windows 7, 8 and 8.1. It is recommended to upgraded to the latest versions of Windows so that you are protected with the latest security updates. |
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